Refund Policy — MaxifyTV

Last updated: January 1, 2026

1. General policy — no refunds after activation

All subscription purchases are final once an account has been activated.

Because the Service provides immediate access to digital streaming content on payment, we cannot offer refunds once your credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with consumer protection law in the United States.

This is precisely why we offer a low-cost introductory 1-month plan at $8.99. Start there, confirm the service suits your household, and commit to a longer term afterwards — see the pricing page.

2. Eligible exceptions

2.1 Extended service outage

If MaxifyTV suffers a verified outage affecting your account for more than 72 consecutive hours, you may qualify for a pro-rata credit applied to your next subscription period.

• The outage must be confirmed on our side and attributable to MaxifyTV infrastructure.
• Outages caused by your internet provider, your device, or the IBO Player application itself are not eligible.
• Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate charge

If you were charged more than once for the same plan because of a technical error, you are entitled to a full refund of the duplicate charge.

• Proof such as a bank or payment processor statement may be requested.
• Duplicate-charge refunds are processed within 5 to 10 business days.

3. Situations that do not qualify

• You changed your mind after purchasing.
• You purchased the wrong plan term.
• You experienced problems with your own internet connection, router or device.
• You had compatibility issues with hardware or software we do not support.
• Your account was suspended or terminated for breaching our terms of service.
• You forgot about the subscription or did not use it during the period.
• Channel availability changed during your subscription, as broadcasters add and retire feeds.

4. How to request a refund

1. Email [email protected] with the subject line Refund Request — [your account email].
2. Include the full name on the account, the registration email, the date of purchase, a description of the issue (outage detail or duplicate charge evidence) and any payment reference.
3. Submit within 7 days of the qualifying event.
4. We review and respond within 3 business days.

5. The introductory plan

MaxifyTV offers a discounted introductory 1-month plan at $8.99 so that you can evaluate the Service at minimal cost before committing to a longer term. Every new household is encouraged to start there. Order it from the checkout page or ask us at [email protected].

6. Refund processing

• Approved refunds return to the original payment method.
• Processing takes 5 to 10 business days depending on your bank or payment provider.
• MaxifyTV is not responsible for delays introduced by financial institutions.

7. Chargebacks

Please contact [email protected] before initiating a chargeback. Unauthorised chargebacks result in immediate account suspension and will be disputed. Where a chargeback is found to be fraudulent or in breach of these terms, MaxifyTV reserves the right to pursue recovery through appropriate legal channels.

8. Changes to this policy

We may modify this policy at any time. Changes are posted at https://maxifytv.com/refund.html with an updated date. Continued use of the Service after a change constitutes acceptance.

9. Contact

Email: [email protected]
Website: https://maxifytv.com

Our support team aims to respond to all enquiries within 24 hours. General questions are often answered already on the FAQ page.