Refresh the playlist
Missing channels after a line-up update are almost always a stale cache. Open the IBO Player dashboard and hit data refresh before reporting a fault.
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Billing question, activation problem, channel request or a pre-sales sanity check — the desk is open twenty-four hours a day and answers in English. Median first response is under five minutes.
Email: [email protected]
WhatsApp: +15144477860
Hours: 24 hours a day, 7 days a week, including holidays.
Typical first response: under 5 minutes.
The Charlotte office handles administration and partnerships. All technical support runs through email and WhatsApp — there is no walk-in counter.
A good share of tickets are answered already. Check the FAQ for billing and activation questions, the setup guide for installation, or the device activation page if IBO Player is showing a MAC expired notice.
Missing channels after a line-up update are almost always a stale cache. Open the IBO Player dashboard and hit data refresh before reporting a fault.
A single mistyped character in the MAC address or device key blocks activation. Both values live under App Info on the player dashboard.
FHD needs roughly 8 Mbps and 4K around 15 Mbps sustained. Buffering on a shared evening connection is usually bandwidth, not the server.