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MaxifyTV device activation

Seeing a MAC expired notice in IBO Player, or setting up a new device for the first time? Send us the two values on your player dashboard and we will pair the line from our end — normally within a few minutes.

Submit your device details

Enter the information shown in your IBO Player app. We confirm activation on WhatsApp as soon as the pairing completes.

Use the address you ordered with so we can find your line.

Shown under Device Info on the IBO Player dashboard.

Optional — helpful if you are moving an existing line to a new device.

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Where to find the two values

Open IBO Player and select the profile icon on the dashboard. The Device Info panel at the top left lists your MAC address and device key. Copy them exactly — a single mistyped character is the most common reason an activation fails.

IBO Player login panel showing where the MAC address and device key are entered

What happens after you submit

  1. We match the device against your subscription record.
  2. Your playlist is attached to the MAC address through the IBO portal.
  3. We confirm on WhatsApp.
  4. Close IBO Player completely and reopen it. Channels, VOD and the 14-day guide load automatically.

Changing device?

MAC resets are free and unlimited within a subscription. Replacing a stick, upgrading a television or switching from a phone to a TV box all qualify — just submit the new values above. One device streams at a time; a genuinely simultaneous second screen needs its own line from checkout.

Not installed yet?

Start with the IBO Player setup guide, or jump straight to the Fire TV Stick walkthrough if that is your device. Both finish at this page.

Troubleshooting

Common activation messages, explained

“MAC expired”

The IBO Player application licence has lapsed, or the playlist pairing has dropped. Submit your details above and we will re-pair the line; if the app licence itself expired, renew it from the IBO portal.

“Playlist not found”

Usually a mistyped device key at pairing time. Recheck both values under Device Info and resubmit — we will overwrite the previous attempt.

Channels load but the guide is empty

Run a data refresh from the dashboard. If the EPG is still blank after a minute, message the support desk and we will re-point the guide source.